Returns policy

Last updated: 4 September 2025


Who we are. These Terms govern brokeboutique.com operated by Broke Boutique Ltd (“we”, “us”). Registered office: Unit 5b,The High Cross Centre, N15 4QN. Company no: 13629446. Contact: broke_boutique@outlook.com



1) How our products are made & lead times

 

  • Handmade to order. Every item is made by hand when you order.
  • Standard making time: 2–8 weeks before dispatch (shipping time is additional).
  • If a specific date matters, email broke_boutique@outlook.com before ordering so we can confirm feasibility in writing.


 

2) Orders & acceptance

 

Your order is an offer to buy; we accept when we charge you and email a dispatch confirmation. We may decline/refund orders (e.g., stock/material issues, address problems, suspected fraud).


3) Pricing, taxes & fees

 

  • Prices are shown as indicated at checkout (VAT/sales tax shown where applicable) and exclude shipping, which is shown before you pay.
  • California customers: we follow the Honest Pricing law—any advertised price already includes all mandatory fees other than taxes and reasonable shipping.
  • We try to avoid errors; obvious pricing or availability mistakes may be cancelled/refunded before dispatch.


 

4) Making, shipping & delivery

 

  • We aim to ship within the 2–8 week making window. If a delay becomes likely, we’ll update you and offer options.
  • US orders: if we can’t ship by the promised time, we will ask for your consent to a new date or issue a prompt refund.
  • Risk/title. Risk passes on delivery; title passes after full payment.


 

5) Your right to cancel (EU/UK distance sales)

 

  • Cooling-off (14 days). If you are in the EU/UK and buy online, you may cancel within 14 days after delivery and return within 14 more days for a refund of the item price. You usually pay return postage.
  • Important exceptions: this statutory withdrawal right does not apply to goods made to your specifications or clearly personalised (e.g., made-to-measure, custom sizing, custom colours/graphics). Many of our items fall in this category.
  • Where an item is not customised/personalised (e.g., a ready-to-ship item), the 14-day right applies as normal.
  • To cancel, email broke_boutique@outlook.com or use our form: [link].


 

6) Returns, exchanges & resizing (our shop policy)

 

  • Because items are handmade to order, refunds/exchanges are considered case-by-case.
  • We’re happy to resize or remake where feasible; a reasonable remaking/resizing fee and additional shipping may apply.
  • Fees do not apply where the item is faulty or not as described—statutory rights always apply.
  • To start a request, email broke_boutique@outlook.com with your order no., photos (if relevant), and your preferred outcome.


 

7) Faulty or not-as-described items

 

If something is faulty or not as described, tell us promptly. Depending on your location, you may be entitled to repair, replacement or refund under applicable consumer law.


8) Promotions, price reductions & reviews (EU notice)

 

  • Where we show a price reduction, any “previous price” refers to the lowest price in the last 30 days, unless an allowed exception applies.
  • If we ever personalise prices using automated systems, we’ll tell you at the point of display.
  • We don’t publish fake reviews and will explain verification methods where relevant.


 

9) Warranties (US note)

 

If we give a written warranty with a product, we comply with the Magnuson-Moss Warranty Act; we won’t disclaim implied warranties in conflict with that Act. This is separate from your statutory rights elsewhere.


10) Governing law & disputes

 

  • EU/UK consumers: mandatory laws of your country of residence apply and you can bring proceedings in your local courts.
  • Note: the EU Online Dispute Resolution (ODR) platform) is discontinued, so no ODR link applies.
  • US customers (optional): if you choose to include an individual arbitration & class-action waiver clause, you may allow customers to opt out within 30 days by emailing broke_boutique@outlook.com. (Seek local advice before enabling this.)


 

11) Acceptable use & IP

 

Don’t misuse the site (e.g., scraping, hacking). All designs, imagery and content are our IP or our licensors’; no unauthorised use.


12) Changes to these Terms

 

We may update these Terms; changes apply prospectively from the “Last updated” date. For material changes affecting existing orders, we’ll notify you.


Contact: broke_boutique@outlook.com. Broke Boutique Ltd, Unit 5b The High Cross Centre, N15 4QN





Refund/Returns policy (Shopify “Refund policy”)

 

Handmade to order — case-by-case help


  • All items are handmade to order. Standard making time: 2–8 weeks.
  • Change of mind: For non-custom items bought online (e.g., “Ready to Ship”), EU/UK customers have a 14-day cooling-off right after delivery. For custom/personalised or made-to-measure items, this right doesn’t apply.
  • Resizing/remaking: We can usually help; a reasonable fee and additional shipping may apply.
  • Faulty/not-as-described: We’ll repair, replace or refund in line with applicable law. No fees in these cases.
  • How to start: Email broke_boutique@outlook.com within 14 days of delivery for statutory cancellations, or within 30 days for goodwill requests. Include your order number and photos if relevant.
  • Shipping: Use a tracked service and keep proof of postage. We’ll confirm the return address by email.
  • Refund timing: Once we receive (or you provide proof of sending) the return, we process eligible refunds promptly to your original payment method.