Refund policy

Last updated: 9 October 2025

We handmake each piece to order in our North London studio. If something isn’t right, we’re here to help.

1) Return window

• You may return standard-size, made-to-order items within 14 days of delivery.
• Items must be unworn/unused, with tags and hygiene seals intact, and in original condition/packaging.

Exclusions: fully custom/personalised pieces (e.g., custom measurements/engraving), final-sale items (if marked) and gift cards.

 

2) How to start a return

Email broke_boutique@outlook.com with your order number and what you’d like to do (return, size exchange, or help). We’ll reply with the return address and instructions.

• Please send returns tracked & insured. Until they reach us, the parcel is your responsibility. Make sure to put your order number inside the return parcel for processing at our end.

 

3) Exchanges & resizing

Prefer a different size? We can exchange or re-make (lead time applies, usually 2–8 weeks). We’ll confirm options when you email.

4) Refunds

Once your return is received and checked, we’ll refund to your original payment method.

• Original shipping isn’t refundable unless we made an error or the item is faulty.
• Banks can take 5–10 business days to post the credit.

 

5) Faulty or wrong item

If we’ve made a mistake or your item arrives faulty/damaged, email us within 7 days (photos help).

• UK orders: we’ll provide a pre-paid return label where appropriate.
• You’re entitled to remedies under the Consumer Rights Act 2015; within 30 days you can request a refund for a faulty item, otherwise repair/replace as appropriate.

 

6) Hygiene & wear

Because many pieces are worn close to the body, we can only accept returns that are clean and unworn. Normal brass patina is not a defect.

This policy doesn’t affect your statutory rights.

Questions? broke_boutique@outlook.com