Shipping policy

 

Last updated: 9 October 2025

1) Made to order

Most pieces are handmade to order. Typical making time is 2–8 weeks before dispatch. Need something sooner? Email broke_boutique@outlook.com and we’ll advise.

2) Carriers & tracking

We ship via Royal Mail (or a comparable tracked service). You’ll receive a dispatch email with tracking once your parcel leaves the studio.

Typical transit (guidance only):

• UK: 1–3 working days after dispatch
• Europe: 3–7 working days
• Rest of world: 5–14 working days

3) Customs & duties (international)

International orders may incur duties/taxes set by your local authority. These are payable by the recipient. We can’t mark parcels as gifts or under-declare values.

 

4) Address changes & delivery issues

• If you need to change your address, email us before dispatch.
• If a parcel shows delivered but you can’t locate it, check with your household, neighbours and local delivery office first, then email us with your tracking number.
• If a parcel is refused or returned to sender due to an incorrect address, we’ll reship once we receive it back (additional postage may apply).

 

5) Click & Collect / Local pickup

Not currently offered.

 

6) Split shipments

If we’re finishing items on different days, we may send separate parcels—you’ll get a tracking email for each.

Questions about shipping? broke_boutique@outlook.com